Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”
Refund in case of Cancellation of an order:
Refunds will be issued to the same ‘bank account / card / used for placing the order.
Customer can initiate exchange for product or size. Exchange request can be initiated only ‘once per order’ and ‘within 7 (seven) days of delivery of the order’, given following conditions are satisfied:
Product(s) should be unused & unwashed
Tags should be intact
Product(s) is/are not purchased in sale/discounted price
Product(s) is/are not custom altered
Customer will have to send parcel back to us.
Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us. Exchange order will be processed ONLY after we receive customer’s parcel back and product(s) pass(es) the quality check.
We take great care in dispatching garments as per size mentioned in our size charts. For one size alteration, we expect our clients to get the alteration done by themselves as we leave enough margin in our garments to even make them one size bigger.
Custom Tailored Items / Altered Items
We will not accept return or exchange for custom sized items or items that have been altered in any way.
Sale items (if applicable)
All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.